All sales are final, so it is very important that you give us accurate measurements. We will help you in anyway we can to determine your correct size. We will call personally to verify every order and to ensure every girl is going to have her needs met in a timely manner. Our online policies are the same as in our store. We cannot allow returns, so accurate measurements are a must to keep everyone happy. Returns can only be allowed if the dress is defective from the manufacturer and that has to be done within 3 days of delivery. If we examine and find it is a manufacturers defect we will replace with the same style or refund if it is not available.